Return
Cancellation
Damage Policies

AUTHORIZED RETURN POLICY

Here at GiftForNewBaby.com we are confident in the quality of our products. If you are not 100% satisfied with your purchase, please return it within 14 days from delivery date for a store credit, exchange or full product only refund (does not include shipping charges). This offer does not apply to sale products. Products purchased on sale are available for store credit only, not refund. We offer flat rate shipping. If the cost of the shipping to ship your order to you costs more than our flat rate, the actual cost of the shipping (over the flat rate) will be deducted. For example: If you paid $7.95 to have your order shipped to you but the actual cost we paid was more than $7.95 (example $9.99) the difference of the two will be deducted. In this case $2.04 would be deducted from the credit issued.

To return an item for refund or exchange:

1. Please e-mail us at returns@GiftForNewBaby.com with your name, invoice number and date of purchase so that we may authorize the return and provide a Authorized Return Number. This is very important! Authorized Returns are credited within 48 hours of arrival. (We, of course, accept returns without this authorization tracking number but it will be placed in the "unauthorized returns" bin and processed as time allows (typically 4-6 weeks.)

2. Pack the product AND THE AUTHORIZATION NUMBER back in its original box.

3. Ship the product back to us via UPS Ground Service or via USPS Priority Mail (whichever option is least expensive for you). We highly recommend insuring the package for the cost of the product. If the return is not received or is received damaged, the customer will incur the costs and no refund will be issued.

** Please note that we are unable to accept custom products and food products for return and of course the product returned must be in its original condition with all tags attached. It may not be used, washed, worn, stained or otherwise damaged.

** Sale products are not eligible for return. They are eligible for exchange only. If you order a product while it is on sale and choose to return it, you will be issued a store credit.

** Food items (including all candy) are not returnable due to health restrictions.

UNAUTHORIZED RETURNS AND REFUSED ORDER POLICY

Unauthorized Returns and Refused orders are subject to a 30% restocking fee. If the shipping cost was more than you were originally charged, actual shipping costs will be subtracted as well. We will gladly reimburse customers for the return shipping cost if the return is a result of our error (for example, we sent the wrong merchandise). We reserve the right to charge $5.00 per free gift wrapped item on all returns that are through no fault of ours.

CANCELLATION POLICY

Orders may be cancelled prior to shipping only. Cancellation requests must be sent via email for documentation purposes. Please do not call us to cancel an order, email us. Once the order has shipped, the customer has incurred the cost of shipping so please forward any cancellation requests as soon as possible. If the customer does not cancel before the product ships and refuses to accept delivery of the order, shipping charges in addition to restocking fees and gift wrap fees (if applicable) will be charged to the customer.

DAMAGED MERCHANDISE POLICY

GiftForNewBaby.com strictly adheres to all shipping and packing requirements provided by the shipping companies. However, damage does occur from time to time. Insurance is highly recommended to protect your purchase in the event of damage or loss due to the shipping companies negligence.

If your order is received damaged and you purchased insurance, please retain the damaged products as well as the original shipping box and all the packing material and contact us via email. We will advise you how to proceed.

If your order is received damaged and you did not purchase insurance you will need to address this matter with the shipping companies directly. We do not own the shipping companies, they are independently owned therefore the claim is with them.

Thank you for choosing GiftForNewBaby.com